An experienced executive with over 20+ years of operational and management experience in sales, contact centres, customer experience, innovation consulting, and technology across Telco, Media, Technology and Banking & Finance throughout the APAC region. Recently Chris led a large tier 1 BPO ($190M annual revenue) as CEO. In that role, Chris successfully re-engineered the company to increase EBITDA from $6M the year prior to taking over to $19M in the current financial year.
Chris is a passionate and innovative thought leader in Customer Experience Innovation, business process transformation, advanced technology and organisational wide change management. He is a futurist who sees human interaction and information sharing process and technologies as the keys to innovative differentiation of the forthcoming decade. Chris is incredibly passionate about change and innovation through enhancing human interaction and information sharing and the intrinsic but often overlooked massive business value these offer through using people, process and technology as the key enablers to significant market differentiation!