MC – Looking Out Session
Isabella Villani is a customer experience management professional with extensive capability in leading business strategy and transformation, customer experience and omni channel strategy, contact centre optimisation, process improvement, change management, program management and training development and facilitation. Isabella has business consultancy expertise within a range of industries including banking and finance, telecommunications, not for profit, government, health, infrastructure and resources.
She is currently a Company Director of Exceed Global (formerly Villani Consulting). Exceed Global specialises in four key areas: Consulting, Resourcing (permanent and contract), Training, and Coaching. Based in Australia, the company was founded in 2011. Exceed Global works with clients in all industry verticals and has worked with many of the country’s leading corporations and most-complex government departments. The company is customer-driven, working in partnership with its clients to deliver excellence and leverage best practice – “Your Success is Our Success”.
With tertiary qualifications combined with workplace certification in Six Sigma (Black Belt), Kaizen, Systems Thinking Design, Agile and CompTIA Project Management, Isabella is acknowledged as an industry expert in managing high-performing teams to achieve business outcomes. Isabella also has extensive people leadership, executive coaching and facilitation experience, and has gained Executive Coaching qualifications and a Certificate IV in Workplace Training and Assessment. Isabella was formerly the Victoria Director of the Customer Contact Management Association (CCMA) and is currently a Board Director of Auscontact, leading the forum for industry professionals and experts.