Kristi Mansfield is the Managing Director of Fifth Quadrant, a Customer Experience Strategy, Design, Research & Analyst management consulting company.
Kristi is an influential innovator and commentator on Customer Experience, design thinking, social investment, philanthropy and entrepreneurialism.
At Fifth Quadrant, Kristi leads a team of customer experience strategy, research, design and innovation consultants who work with clients to better understand the customer, design the future customer strategy and launch new business models. She also heads up the analyst services group at Fifth Quadrant, which regularly publishes industry research.
Kristi was a finalist of the Telstra Young Business Woman of the Year for her work with Nuance Communications.