Michael has worked in leadership roles across financial services and Government with significant experience with transformational projects focussing on people, process and technology.
Michael has a passion for customer service, and his teams have won industry awards and accreditation, including the 2014 Best Government Contact Centre Award.
Michael currently leads a multi-site operation at the Fair Work Ombudsman assisting Australian businesses and their employees understand their workplace relations entitlements and obligations, leading over 200 customer service and technical staff. Some recent projects have seen Michael lead the implementation of multi-channel technologies, an online self-service portal and an organisation-wide Customer Experience Strategy.
Apart from his day job, Michael is also a husband and father of 4 sons, is an ambassador for White Ribbon Australia and is actively involved with his local junior rugby club.