Hands down, one of the most challenging parts of business is ‘dealing with people’ – Especially in our industry.
Simply due to the ‘nature of the beast’, the contact centre industry is constantly dealing with high levels of staff turnover, disengagement and at times unrealistic performance expectations. This ongoing challenge results in higher re-training costs, poorer performance and loss of opportunity, costing businesses hundreds of thousands of dollars each year.
If only you had a ‘magic wand’ which would help you create a workplace which was engaged, energised and effective? Well now you do…
Mike Symonds is the owner of Interactive Events Pty Ltd and co-creator of Funergizers. Funergizers is a suite of DIY Activities, Tools and Programs you can easily use yourself to help create an energised and high performing environment.
Over the past 15 years, Mike has been designing and delivering highly interactive, activity based programs to help businesses address issues such as employee dis- engagement, culture change, low staff morale and poor performance.
Working with all levels of staff, Mike has used the ‘Funergizers Framework’ to achieve successes such as saving operational costs, reducing staff turnover and minimizing re-training. In short, Mike has helped implement simple and practical tools to help increase sales and improve customer service levels through creating a fun, connected and energized workplace.
Having worked with a range of contact centre clients, Mike will challenge your views on what is possible and show you how you can easily create a workplace of choice, boost morale and improve staff performance.